Refund policy

At Funtastees, every item is custom-printed especially for you the moment your order is placed. Because our products are manufactured on demand through our fulfillment partners, we operate under specialized production guidelines.

Please review our policy below before placing an order.

1. Damaged, Defective, or Incorrect Items (Free Replacement)

We inspect every product prior to dispatch, but transit damage or manufacturing discrepancies can occasionally happen. We offer a free replacement in the following cases:

  • Manufacturing or Print Defects: Blurred graphics, incorrect artwork placement, misprints, or significant print smudges.

  • Damaged Garments: Fabric tears, missing stitches, or severe structural defects present upon arrival.

  • Wrong Item Received: Receiving the wrong design, wrong color, or wrong size tag compared to what was invoiced.

  • Package Tampered / Lost in Transit: Shipments officially declared lost by our courier partners.

2. Mandatory Unboxing Proof Requirement

Because items are fulfilled via secure courier networks, our production hub requires concrete visual verification to process any claim:

  • Unboxing Video (Mandatory): You must record a continuous, unedited video of the sealed parcel being opened, showing the shipping label, courier cover, and the defective item clearly.

  • Defect Photos: Clear, close-up photos showing the specific fault alongside the full product.

  • Scissor/Blade Caution: Please open parcels carefully. Slashes or tears caused by opening packages with scissors or knives cannot be accepted without continuous unboxing video evidence.

Note: Without an unboxing video and packaging images, fulfillment partners cannot determine liability, and claims cannot be approved.

3. Sizing Issues & Industry Tolerances

  • Standard Measurement Tolerance: As is standard across textile and print manufacturing, a sizing tolerance of ±0.5 inches across length and chest measurements is considered normal industry standard and is not classified as a defect.

  • Wrong Size Ordered by Customer: Because each shirt is printed custom for you, we cannot offer free returns or exchanges if you accidentally order the wrong size. Please refer to our detailed Size Guide on each product page before ordering.

  • Size Discrepancy Claims: If you believe you received a garment that deviates beyond the standard ±0.5-inch tolerance from our published chart, place the garment flat on a hard surface with a measuring tape placed across the chest/length, take clear photos, and submit them with your claim.

4. Color & Print Appearance

  • Digital Screens vs. DTG Prints: Mockups displayed on mobile and monitor screens (RGB color spectrum) may vary slightly from physical direct-to-garment prints on fabric (CMYK inks). Slight color and tone variations are inherent to custom apparel printing and are not considered manufacturing defects.

5. How to File a Claim

All replacement claims must be raised within 48 to 72 hours of the parcel being marked delivered.

  1. Send an email to funtasteesindia@gmail.com.

  2. Subject line format: Replacement Request - Order #[Your Order Number].

  3. Include:

    • Your full name and registered phone number.

    • Order ID.

    • Detailed explanation of the issue.

    • Link/attachment to the unboxing video and clear photos of the shipping label, packaging cover, and defect.

  4. Our team will review the claim with our production team and reply within 24–48 business hours. Once approved, a replacement will be printed and dispatched at zero cost to you.

6. Undelivered & Returned Packages (RTO)

If an order is returned to our fulfillment origin due to an incorrect or incomplete address, wrong contact number, or customer unavailability during multiple delivery attempts, re-shipping charges will apply to dispatch the parcel back out. Returned orders are held in the hub for up to 100 days before being discarded